Customer request a refund of remaining credit
I cancel my subscriptions. How do I get Credit Remain?
Request a refund of remaining credit
If you still have credit in your Nipa.Cloud account after you cancel all your subscriptions, you can request a refund. If you plan to continue any subscriptions, you can leave the credit in your account and we’ll apply it to your next automatic payment.
After canceling all your subscriptions:
- Wait until your final payment has been charged to your billing account. This can take up to 31 days after canceling a subscription.
- If after that you still have credit in your billing account, contact Nipa.Cloud support to request your refund. We’ll refund your credit as follows:
i. Credit card or direct debit card: If you added credit to your account with a credit card or by direct debit card from a bank account, we’ll initiate a refund to that card or bank account. It can take up to four weeks for your bank or credit card company to process the refund.
ii. Funds transfer: If you added credit by funds transfer from a bank account, you’ll need to give us your bank account details for us to process your refund. (Nipa.Cloud doesn’t save bank information when a funds transfer is processed.) When you contact us, we’ll give you the appropriate Email Address for our payment processor. Once you send your bank details to this email, your refund will be processed within four weeks.